All Courses

ServiceNow Training Courses

Live, expert-led courses with real projects, certification prep, and 100% placement support. New batches every month.

⭐ Most Popular · Flagship Course

ServiceNow Admin &
Development

Complete foundation covering platform administration, scripting, and application development on the Now Platform. The go-to course for anyone starting their ServiceNow career.

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What you'll learn

  • Platform Administration (users, groups, roles)
  • Business Rules, Client Scripts, UI Policies
  • Service Portal & Flow Designer
  • REST/SOAP API Integrations
  • CSA Certification Preparation
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Specialise & Go Deeper

FOUNDATION

IT Service Management (ITSM)

Master Incident, Problem, Change, and Request management with ITIL-aligned ServiceNow ITSM processes.

  • ●Incident & Major Incident Management
  • ●Problem & Change Management
  • ●Service Catalog & Request Management
  • ●SLAs, OLAs & Reporting
View Course Details → Enroll Now
ADVANCED

IT Operations Management (ITOM)

Deep dive into Discovery, Event Management, Service Mapping, and CMDB to drive AIOps and infrastructure visibility.

  • ●Discovery & CMDB Population
  • ●Service Mapping & Business Services
  • ●Event Management & Alert Correlation
  • ●Cloud Management Platform
  • ●ITOM Visibility Certification prep
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SPECIALIST

Customer Service Management (CSM)

Master customer-facing service delivery, case management, and omni-channel experience on ServiceNow CSM.

  • ●Case & Account Management
  • ●Omni-Channel & Communities
  • ●Agent Workspace & Playbooks
  • ●Service Contracts & Entitlements
  • ●CSM Implementer Certification prep
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SPECIALIST

HR Service Delivery (HRSD)

Implement HR case management, onboarding, and employee self-service on the ServiceNow HR platform.

  • ●HR Case Management & COEs
  • ●Employee Center & Lifecycle Events
  • ●Onboarding & Offboarding Automation
  • ●HRSD Implementer Certification prep
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DEVELOPER

Integrations & Platform Development

Build robust integrations using REST, SOAP, IntegrationHub, and Scripted REST APIs on the Now Platform.

  • ●REST/SOAP API Development
  • ●IntegrationHub & Spokes
  • ●Scripted REST API & Data Transform
  • ●Mid Server & Import Sets
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Career Opportunities

Every Role, Every Path

From platform administration to integrations — here are all the career roles you can target through Upskillza Hub's ServiceNow learning paths.

Admin & Dev  ·  Foundation of the ServiceNow platform — the most in-demand entry point.
ServiceNow Administrator
Administration, configuration, users, groups, roles and platform support.
admin
ServiceNow Developer
Scripting, Business Rules, Client Scripts, Script Includes and integrations.
dev
ServiceNow Support Engineer
Platform support, incident resolution, troubleshooting and administration.
support
ServiceNow Technical Consultant
Development, implementation and translating customer requirements into solutions.
techcon
ITSM  ·  Process-focused roles managing IT service workflows and stakeholder needs.
ServiceNow ITSM Consultant
Incident, Problem, Change, Request and core ITSM process implementation.
itsm
ServiceNow Functional Consultant
Processes, requirements, configuration and deep module knowledge.
funcon
ServiceNow Business Analyst
Requirements gathering, process analysis, user stories and stakeholder interaction.
ba
ITOM  ·  Infrastructure visibility, discovery and configuration management.
ServiceNow ITOM Consultant
Discovery, Service Mapping, Event Management and CMDB.
itom
ServiceNow CMDB Consultant
CMDB, CIs, relationships, data quality and CSDM concepts.
cmdb
CSM  ·  Customer Service Management implementation and support.
ServiceNow CSM Consultant
Customer Service Management implementation, configuration and support.
csm
HRSD  ·  HR Service Delivery and employee experience transformation.
ServiceNow HRSD Consultant
HR Service Delivery implementation, configuration and support.
hrsd
Integrations  ·  Connecting ServiceNow to the enterprise technology ecosystem.
ServiceNow Integration Developer
REST/SOAP APIs, MID Server, authentication and external system integrations.
intdev
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