DEVELOPER

Integrations & Platform Development

Build robust, production-grade integrations using REST, SOAP, IntegrationHub and Scripted REST APIs — plus advanced platform scripting for developers.

Intermediate to Advanced Flexible
Complete Curriculum
What you will
learn step by step.

Every module is taught live with hands-on exercises in a real ServiceNow instance.

01
Integration Fundamentals
  • REST and SOAP protocol basics
  • JSON and XML data formats and parsing
  • ServiceNow Table API and REST API Explorer
  • Authentication patterns: Basic, OAuth 2.0 and tokens
02
Outbound Integrations
  • REST Message configuration and HTTP Methods
  • SOAP Message setup and WSDL import
  • MID Server for on-premises integrations
  • Error handling, retry logic and logging best practices
03
Inbound Integrations
  • Scripted REST API endpoints and resource definitions
  • Transform Maps and Import Set processing
  • Inbound email actions and parsing
  • Webhook receivers and Table API consumers
04
IntegrationHub
  • IntegrationHub architecture and licensing tiers
  • Out-of-box spokes, actions and steps
  • Flow Designer with IntegrationHub actions
  • Building and publishing custom spokes
05
Advanced Scripting
  • GlideRecord deep dive: queries, updates and encoding
  • GlideAjax and asynchronous server-client patterns
  • Script Includes design patterns and reusability
  • Debugging tools, performance profiling and optimisation
06
Real-World Integration Projects
  • Jira ↔ ServiceNow bi-directional sync build
  • Azure AD / Active Directory integration pattern
  • Slack and Microsoft Teams notifications via IntegrationHub
  • Interview scenarios and integration certification prep
Program Outcomes
By the end of this program,
you will be able to:
Build REST, SOAP and IntegrationHub integrations end-to-end
Design both inbound and outbound integration patterns
Create custom spokes and Scripted REST APIs
Debug and optimise complex platform integrations

Career Opportunities

Roles You Can Target

Integration expertise is one of the most valued skills in the ServiceNow ecosystem — every large enterprise needs specialists who can connect systems at scale.

ServiceNow Integration Developer
REST/SOAP APIs, MID Server, authentication and external system integrations.
intdev
ServiceNow Technical Consultant
Development, implementation and translating customer requirements into solutions.
techcon

Ready to get started?

Live batches running every month · 100% placement support · Real project practice

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