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ServiceNow Admin & Development

Build a complete foundation in ServiceNow platform administration, scripting, and application development — from zero to job-ready.

Beginner to Advanced
Complete Curriculum
What you will
learn step by step.

Every module is taught live with hands-on exercises in a real ServiceNow instance.

01
Platform Foundation
  • ServiceNow architecture, instances and user interface
  • Applications, modules, lists, forms and filters
  • Tables, fields, dictionary and schema relationships
  • Users, groups, roles and impersonation
02
Administration & Security
  • Form and list configuration and personalisation
  • ACL fundamentals and role-based access control
  • Data policies, UI policies and UI actions
  • Notifications, email templates and properties
03
Scripting & Development
  • Client Scripts — onLoad, onChange, onSubmit
  • Business Rules — before, after and async
  • Script Includes, GlideAjax and server calls
  • UI Actions, events and scheduled jobs
04
Service Portal & Flow Designer
  • Service Portal widgets, pages and layout
  • Angular-based widget customisation
  • Flow Designer triggers, actions and subflows
  • Approval workflows and notification steps
05
REST/SOAP API Integrations
  • REST Message, HTTP Methods and authentication
  • SOAP Message configuration and WSDLs
  • IntegrationHub spokes and action steps
  • MID Server setup and Import Sets
06
CSA Certification Prep
  • Exam structure, domains and question patterns
  • Practice scenarios and timed mock tests
  • Common pitfalls and exam strategies
  • Real-world admin scenario walkthroughs
Program Outcomes
By the end of this program,
you will be able to:
Configure a ServiceNow instance end-to-end with confidence
Build maintainable client-side and server-side solutions
Implement core ITSM processes using practical scenarios
Prepare for the CSA certification and technical interviews

Career Opportunities

Roles You Can Target

This learning path prepares you for a wide range of in-demand ServiceNow roles — from hands-on administration to full-stack development and consulting.

ServiceNow Administrator
Administration, configuration, users, groups, roles and platform support.
admin
ServiceNow Developer
Scripting, Business Rules, Client Scripts, Script Includes and integrations.
dev
ServiceNow Support Engineer
Platform support, incident resolution, troubleshooting and administration.
support
ServiceNow Technical Consultant
Development, implementation and translating customer requirements into solutions.
techcon

Ready to get started?

Live batches running every month · 100% placement support · Real project practice

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