SPECIALIST

HR Service Delivery (HRSD)

Implement HR case management, onboarding automation and employee self-service on the ServiceNow HR platform — from data model to certification.

Intermediate
Complete Curriculum
What you will
learn step by step.

Every module is taught live with hands-on exercises in a real ServiceNow instance.

01
HRSD Architecture & Setup
  • HRSD application structure, personas and navigation
  • HR profile, worker and employment data model
  • COE data model, department and HR groups setup
  • HR criteria, sensitive data security and access control
02
HR Case Management
  • HR case lifecycle: creation, routing and assignment
  • HR skills, groups and escalation paths
  • SLAs for HR cases and breach notifications
  • HR task management, checklists and approvals
03
Employee Center & Self-Service
  • Employee Center portal configuration and branding
  • HR Knowledge base and FAQ articles
  • Request catalog for HR services and benefits
  • HR Virtual Agent topics and conversation flows
04
Lifecycle Events
  • Onboarding and offboarding event automation
  • Lifecycle event activity sets and templates
  • Cross-scope task management and ownership
  • Notification, email templates and employee comms
05
HR Integrations & Reporting
  • Integration with HCM systems (Workday, SAP HR)
  • Data import, transform maps and scheduled imports
  • HRSD dashboards and operational analytics
  • Performance metrics and SLA reporting for HR leaders
06
HRSD Implementer Certification Prep
  • Exam structure, domains and question format
  • Scenario-based practice questions
  • Common configuration gotchas and best practices
  • Real-world HRSD implementation review
Program Outcomes
By the end of this program,
you will be able to:
Design and implement HRSD on ServiceNow end-to-end
Configure lifecycle events and HR case management
Build employee-facing portals and self-service experiences
Prepare for the HRSD Implementer certification

Career Opportunities

Roles You Can Target

HR Service Delivery consultants help organisations transform their HR portals, case management and employee journeys on ServiceNow.

ServiceNow HRSD Consultant
HR Service Delivery implementation, configuration and support.
hrsd

Ready to get started?

Live batches running every month · 100% placement support · Real project practice

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